NLP Adoption in Banking

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This week’s guest is Sudhandshu Sawlani, Head of Robotics and Intelligent Automation for ING Wholesale Banking, a large financial services organization with over 70,000 employees worldwide. Sudhanshu is introduced to us by Expert AI, who is this episode’s sponsor. Today, he speaks about a particular NLP use-case that he has implemented across different portions of the business. Sudhanshu also shares details about the process of creating this use-case, like the factors that led to the decision for an AI solution and some of the challenges that arose along the way.

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